Frequently Asked Questions
Difference in Turn Around Times
Every plan comes with a standard turn around time. For Premium and Executive clients, your ZA will take care of requests that come in before noon by the end of the day. Scheduling and reservation tasks always take priority. We also encourage our clients to prioritize their requests and let their ZA know when something is urgent and when something is low priority so they can plan accordingly.
For our VIP clients, your ZA will prioritize requests during the 9-6 business day. VIP clients also get night and weekend support, which is provided by a separate agent dedicated to handling urgent tasks around the clock.
Credit Card and Security Measures
We support the sharing of credit cards, passwords and other sensitive data through our partnership with LastPass, when you work with a dedicated ZA. Through LastPass' advanced encryption technology and cloud-based data storage, your assistant is able to securely store your sensitive data and use it when they need access to login to an account, make a purchase, or contact a third party on your behalf.
We have taken every step to thoroughly screen our assistants during our stringent hiring process, which includes state and national background checks, social identity verification, and more. Each ZA signs an iron-clad confidentiality agreement with Zirtual that covers each client they work with. We believe that the cornerstone to any relationship is trust, and this is why we take security and discretion so seriously.
Vanity Email and Inbox Management
Alas, the vanity email... a little change that makes such a big difference. A vanity email isn't as Dorian Gray-ish as it sounds, instead it just allows your Zirtual Assistant to send and receive emails from your domain versus their @zirtual.com address. This adds a level of professionalism and gives the appearance that your assistant is in-house when desired.
Dedicated vs. Non-dedicated Assistance
Non-dedicated assistance:
Our Light Plan offers "non-dedicated assistance". For the non-dedicated assistance model, every time you submit a request a different ZA completes it. Non-dedicated assistance is great for short, one-off tasks and/or tasks that require very little back-and-forth. Simple research tasks, reservations, and basic data entry are examples that are well-suited for non-dedicated assistance.
Dedicated assistance:
Premium, Executive, and VIP plans offer dedicated assistance. With a dedicated assistant you submit all tasks to the same ZA and continually work with this person one-on-one. Your ZA gets to know you, your work, and your preferences. Dedicated assistance is best if you're looking to add a member to your team and/or develop a lasting relationship with someone who will help make your life easier. It's best if you have repetitive tasks or tasks that might involve a learning curve.
What Can a ZA Take Off Your Plate?
We're glad you asked. Zirtual provides high-level and dependable assistants for a range of basic administrative needs. ZAs are masters in handling administrative tasks so that you can spend more time applying your expertise—whether that lies in entrepreneurship or proud parenting.
What to Expect.
A smart, quick, and trustworthy assistant who will handle your administrative needs with care.
What not to Expect.
An assistant with domain expertise; specialized knowledge or abilities in technical, business, communication, or design fields.*
*Tasks that require specialized "domain skills" or professional applications to complete fall outside of our scope.
Zirtual's Limited Membership
Zirtual clients are members of an exclusive community that offers world-class personal
assistance. We keep our memberships limited to preserve the highest levels of quality in both
our assistants and clientele. In order to ensure this, our plans are available based on
ZA capacity, client-fit, and member referrals.