What Can I Expect of my ZA?
We're glad you asked. Zirtual provides high-level and dependable assistants for a range of administrative needs. We hire the top 1% of our applicants, ensuring that you receive only the highest quality assistance available. ZAs are masters in handling tasks so you can spend more time applying your expertise—whether that lies in entrepreneurship or proud parenting.
What to Expect.
A smart, quick, and trustworthy Zirtual Assistant who will handle all of your administrative needs with care.
What not to Expect.
An assistant with domain expertise; specialized knowledge or abilities in technical, business, communication, or design fields.*
*Tasks that require specialized "domain skills" or professional applications to complete fall outside of our scope.
Frequently Asked Questions
- What is the difference between dedicated and non-dedicated assistance?
Dedicated Assistance: Our Basic, Entrepreneur, Executive, and VIP plans all include a dedicated assistant (ZA). You’ll work with your ZA on a one-to-one basis, continually submitting tasks directly to this person. Your ZA will grow to know you, your work, and your preferences, while learning to anticipate your needs without you having to repeat yourself. Dedicated assistance is best if you're looking to add a member to your team and/or develop a lasting relationship with someone who will integrate easily into your life.
Non-Dedicated Assistance: Our Zirtual Open plan offers non-dedicated assistance. Each time you submit a request a different ZA will complete it. This plan is great for short, one-off tasks and/or tasks that require very little back-and-forth. Simple research, reservations, and basic data entry are examples of tasks that are well suited for non-dedicated assistance.
- Where will my ZA be located?
All of our ZAs are located in the United States and you’ll work with an assistant in the time-zone of your preference.
Do you live outside the U.S.? No worries! We currently have clients in over 60 countries and can happily support your needs—wherever you are. Please be aware that your ZA will be working from their U.S. time-zone when completing your tasks though.
- What are the differences in turn-around times?
Each plan comes with a standard turn-around time.
Basic Plan: Your ZA will complete requests within 24 hours, guaranteed!
Entrepreneur and Executive Plans: Your ZA will complete requests that come in before noon by the end of the day.
VIP Plan: Your ZA will prioritize requests during the 9-5 business day. Turnaround on this plan is as close to lighting speed as possible!
Rest assured that your ZA will attempt to complete all tasks before their deadline on any plan. Scheduling and reservation tasks take priority. We encourage you to always communicate high and low priorities so that your ZA can plan and accommodate accordingly.
Zirtual Open: This plan offers 24-hour turnaround. The ZA assigned to your task will return the completed task to you via email within this timeframe.
- Will my ZA work over the weekend?
Dedicated ZAs work standard business hours, Monday through Friday. You can submit your tasks anytime, day or night, weekday or weekend and your ZA will receive the taks the following business day to begin working on them.
For an additional charge you can submit tasks via Zirtual Now, 365 days a year, 24/7 to be handled by one of our amazing ZAs. Any tasks that don't require sensitive information or scheduling can be completed through Zirtual Now.
- How does Zirtual Now work?
Zirtual Now provides 24/7 access to Zirtual Assistants who are on hand to help with urgent, weekend, and after-hours tasks. Zirtual Now is available for those instances when your dedicated ZA isn’t!
Zirtual Now costs just $8.75 per task*. Simply email email@example.com to try it out for yourself!
*Tasks are charged in 15-minute increments and billed at the end of each month. An hour of Zirtual Now is $35… and SO worth it!
- Can my ZA handle scheduling?
Absolutely. Your dedicated ZA can coordinate meetings, schedule appointments, and manage your Google Calendar with ease. Simply share and grant your ZA access to manage your calendar. It's that simple!
Scheduling is only available through our dedicated plans.
ZAs exclusively use and manage Google Calendars. At this time we cannot guarantee support for Outlook, iCal, or other calendar applications but will do our best to accommodate.
- What is a "vanity" email?
A vanity email isn't as Dorian Gray-ish as it sounds! It’s a little addition that makes a huge difference. This feature allows your dedicated ZA to send and receive emails from your domain instead of their @zirtual.com address. This adds a level of professionalism and gives the appearance that your assistant is in-house when desired.
The vanity URL is only available through our dedicated plans.
- Can my ZA make purchases on my behalf?
We do ask that you share any credit card information with your ZA over the telephone. Passwords and other sensitive information can be shared via email to your ZA's secure @zirtual.com account.
Stored passwords and credit card information is a feature available only through our dedicated plans.
- Can my ZA make outbound phone calls for me?
Sure thing. Your ZA is happy to contact vendors, make reservations, and place phone calls for you. All ZAs are equipped with Google Voice accounts, making calling a cinch.
- How about in-bound phone calls?
Yes and no. Every ZA has a dedicated extension available for you to call to submit tasks (or just to chat!). However, this line is available for your convenience. Your ZA cannot accept calls from contacts, vendors, or service providers on your behalf.
- Can my ZA keep my inbox organized?
You know it! Delegating your Gmail inbox to your ZA to read, send, and delete messages on your behalf is a great way to stay on top of email and keep your inbox tidy.
Inbox sharing and management is only available through our dedicated plans.
ZAs work exclusively out of Gmail and cannot offer support for Outlook, Mail, or other mail clients.
- Can my ZA edit and format a presentation for me?
They sure can. Your ZA can use Google Presentations to format and edit personal or business presentations. If you require assistance in a professional application like Powerpoint or Keynote, you’re welcome to purchase a license for your ZA as long as it's compatible with their operating system and hardware.
- Can my ZA work with my project management tools?
Sorry, but we do not currently support integrations with project management tools such as Asana, Nozbe, or Basecamp.
- Can my ZA help with my accounting needs?
Your ZA will happily find you an excellent bookkeeper or CPA. However, due to certain legalities and a specific knowledge of the domain, ZAs are unable to provide assistance with Quickbooks or other accounting tools.
- Can my ZA do design work for me?
Your ZA can certainly research and vet qualified freelancers or graphic design agencies. However, as talented as your ZA is, they cannot personally provide assistance with design projects.
- How about video or audio editing?
Much like design work, audio and video editing requires domain expertise which your ZA will not be able to provide. If you're in a pinch to find a good editor though, your ZA will gladly hunt you down the best!
Zirtual's Limited Membership
Zirtual clients are members of an exclusive community that offers world-class personal
assistance. We keep our memberships limited to preserve the highest levels of quality in both
our assistants and clientele. In order to ensure this, our plans are available based on
ZA capacity, client-fit, and member referrals.