Unlimited Requests, Task Scope, and Throttling
No one likes to be nickle and dimed, or to have to keep track of minutia. That's why we offer unlimited requests with the majority of our plans. But, to keep the crazies at bay, we like to say unlimited within reason. Within reason means you're working with a dedicated assistant—someone who is a living, breathing human being—and also handles other clients. This is the beauty, but also the limitation, of collaborative consumption.
So for the .001 of people who feel the need to assign 100 requests and expect them done yesterday, we have throttling. This is less painful than it sounds. It just means an account manager will step in and let you know that you've gone over the number of hours per month we consider reasonable (10 for Premium, 20 for Executive, 50 for VIP). You can upgrade your account to the next level at this point or go forward with throttled service for the remainder of the month, which includes delayed turnaround times and queueing tasks.
Difference in Turn Around Times
Every plan comes with a standard turn around time. For Premium level clients, your ZA will take care of requests that come in before noon by the next day, while Executive level clients will get theirs by the end of the day. Scheduling and reservation tasks always take priority. We also encourage our clients to prioritize their requests and let their Zirtual Assistant know when something is urgent and when something is low priority so they can plan accordingly.
For our VIP clients, your on-demand ZA will do their best to handle requests within a few hours of receiving them during a standard 9-6 business day. VIP clients also get night and weekend support, which is provided by a separate agent dedicated to handling urgent tasks around the clock.
Credit Card and Security Measures
We support the sharing of credit cards, passwords and other sensitive data through our partnership with LastPass, when you work with a dedicated Zirtual Assistant. Through LastPass' advanced encryption technology and cloud-based data storage, your assistant is able to securely store your sensitive data and use it when they need access to login to an account, make a purchase or contact a third party on your behalf.
We have taken every step to thoroughly screen our assistants during our stringent hiring process which includes state and national background checks, social identity verification and more. Each ZA signs an iron-clad confidentiality agreement with Zirtual that covers each client they work with. We believe that the cornerstone to any relationship is trust—this is why we take security and discretion so seriously and ensure that each ZA knows how to properly store and handle their clients' sensitive data.
Vanity URL and Inbox Management
Alas, the vanity URL... a little change that makes such a big difference. A vanity URL isn't as Dorian Gray-ish as it sounds, instead it just allows your Zirtual Assistant to send and receive emails from your URL versus their @zirtual.com email address. This adds a level of professionalism and gives the appearance that your assistant is in-house when desired.
The Executive plan allows for your ZA to use the vanity URL of your choice. The VIP plan allows you to assign your assistant multiple vanity URLs and also gives them the ability to manage multiple inboxes across various platforms.
Unlimited Requests, Task Scope, and Throttling
Difference in Turn Around Times
Credit Card and Security Measures
Vanity URL and Inbox Management